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EMAIL SUPPORT IN SPANISH CHAT IN ENGLISH Squarespace 5 Help For questions about the legacy Squarespace 5 platform, please visit its Help Center: Back Regain access to your account or site If you’ve tried to recover your Squarespace account and still can’t access it, we’re here to help. Please enter as much information as you can, but if you’re not sure about specific details, provide your best guess. Before you begin: • Did you already try to recover your account through the login page? We’ll ask you to try that first if you haven’t yet. • For your security, we’ll only provide account details to the account holder. • For help recovering a Google Workspace account, contact us here. Email address where we can contact you. What situation led to the trouble accessing your account? URLs of any websites connected to the account. Enter as many domains as possible. Please attach both of the following documents: • A government-issued ID. For example, a driver’s license, passport or permanent resident card. • A bank statement that shows the bank header, bank accountholder name, and the most recent Squarespace charge. You are free to obscure other personal information in the document. (Not required for two-factor authentication issues.) • If you entered multiple websites above, attach statements showing the most recent charge associated with every site. • Ensure your files are .jpg or .png so we can view them. Request Account Access Follow these steps: Learn More Request a Refund Hear back in 2 business days. If you have a tax exemption certificate, attach it here. .pdf, .png, .jpeg file formats are accepted. Use this form to submit a request about exemption from sales tax collected for Squarespace payments. Enter the details of your request here. If you’re not based in a country or state where we collect taxes, and you believe we shouldn’t collect taxes from you, please explain. If you have feedback about how we collect sales tax, submit it here. Your feedback helps make Squarespace better, and we review every request we receive. Please note that we can't reply individually, but we’ll contact you if we need more details. General sales tax feedback Request an exemption from sales tax Upload a screenshot of the issue you’re having, or the site content you'd like to modify, so we can help you more quickly. Learn how to take a screenshot here: http://sqsp.link/w5Jigj # # Squarespace Scheduling and Acuity Scheduling have merged Help Centers. If you're coming from the Acuity Help Center, you'll find the help you need here. All guides about Squarespace Scheduling also apply to Acuity; the handful of features that are different are clearly marked. # # Please use this form to submit a request regarding a deceased Squarespace customer’s site. Our deepest condolences go out to you and your family during this time, and we appreciate your patience as we work through your request. Due to privacy concerns and restrictions, we unfortunately can't provide you with administrative control of the site. However, if an immediate family member or legal representative completes the form below, we may be able to grant Billing permissions so the site can remain active or cancel any active subscriptions. Note that Billing permissions don't include the ability to edit the site's content. You can read more about this here. A note regarding Squarespace 5 sites:Squarespace 5, our legacy platform, doesn't allow permissions to be edited. However, we can cancel or remove the site. Submit a request about a deceased customer’s website URL of the site connected to the deceased user’s account Any comments, requests, or concerns we should know? Please attach the following documents: • An image of your government-issued ID, such as a driver’s license, passport, military ID, or permanent resident card. This is for proof of your relationship to the deceased. • An image of the deceased person’s obituary, death certificate, and/or other documents. • Any additional documents, such as Legal Representation documentation. { "top::memberareas:billingsignup":"New Release Team (Chat)", "top::memberareas:creatingmemberareas":"New Release Team (Chat)", "top::memberareas:managingmemberareas":"New Release Team (Chat)", "top::media:video-storage":"New Release Team (Chat)" } Send us a message. Business hours are Monday - Friday, 5:30AM to 8PM EDT. Messages sent outside these hours will receive a response within 12 hours. Monday - Friday: 4:00AM to 8:00PM EST Squarespace Help Center Find answers and resources See More Results Browse by product Websites Adding content with blocks Formatting your images for display Changing colors SEO checklist Domains Connecting a domain Moving a domain to another site Renewals and expiration Transferring a domain Commerce Adding products to your store Connecting a payment processor Creating discounts Setting up taxes Email Campaigns Building mailing lists Creating sender profiles Email campaign best practices Getting started with Squarespace Email Campaigns Google Workspace Using Google Workspace with Squarespace Adding more Google Workspace users Signing up for Google Workspace Renaming a Google Workspace user Scheduling Appointment Scheduling Blocks Getting started with Squarespace Scheduling Creating and editing appointment types Squarespace Scheduling FAQ Member Areas Creating gated content Customizing the Member Areas experience Managing members Getting started with Member Areas Video Studio Creating projects Getting started with Video Studio Project steps and sections Video Studio best practices Guides by topic Show more Show less Getting started Everything you need to start and launch your site on Squarespace Account Analytics Get help with your account settings, password, and site contributors Billing View reports to gain insight into visitor engagement and sales Get help with your plans, payments, and subscriptions Commerce Learn how to set up, manage, and grow your online store Domains Get step-by-step help with registering, transferring, and connecting domains Google Workspace and custom email Images and videos Set up a custom email address with your domain Make your site stand out with images, videos, and banners Integrations and extensions Add third-party integrations to help you manage, optimize, and expand your site Marketing Spread the word about your business with Squarespace’s all-in-one marketing tools Pages and content Privacy and security Learn how to build and edit your site with pages, sections, and blocks SEO Get information about security, SSL, data privacy, and policies about Squarespace Learn how to optimize your site for search engines with the best keywords and content Squarespace Scheduling Book and manage appointments with integrated online booking Technical issues and contact us Troubleshoot technical and speed issues with your site Templates and design Learn how to customize fonts, colors, and other design features Tips and advice Read our best practices, tips, and tricks for getting the most out of Squarespace Video Studio Create videos to market your business on social Learn by video All About Images 7 videos Introducing Commerce 4 videos Build your first Squarespace site 1 video Your Pages & Navigation 7 videos See all videos Community forums Join our active community of Squarespace users and professionals for advice, inspiration, and best practices. Squarespace Forum Squarespace webinars Circle Forum Free online sessions where you'll learn the basics and refine your Squarespace skills. Everyone is welcome—no website required. Upcoming Webinars Hire an Expert with Marketplace Squarespace Experts can help you polish an existing site, or build a new one from scratch. Browse Experts Can't find what you're looking for? We'll help you find an answer or connect you with Customer Support through live chat or email. Contact Us No results A person holding a smart phone and looking at Colima's website A Squarespace website example A sample domain name for a Squarespace website A screenshot of Google Workspace toolbar A screenshot of the Commerce product in the Squarespace platform A sample imagery for sending email campaigns A screenshot of the scheduling product in the Squarespace platform A screenshot of the member area product in the Squarespace platform A screenshot of the Video Studio mobile app An abstract photo of shapes and colors A pair of white shoes An iPad showcasing an e-commerce website built with Squarespace A person holding a smart phone and looking at a website built with Squarespace A screenshot of editing tools on the Squarespace platform Examples of questions in the Squarespace Community Forum An example of a Squarespace Expert's bio A Squarespace website with the Squarespace Customer Service Chatbot open on the screen Close How would you rate your experience with the Help Center? Somewhat dissatisfied Very dissatisfied Neither satisfied nor dissatisfied Somewhat satisfied Feedback Very satisfied Next Can you tell us why? (Optional) How was your experience looking for help today? Very difficult Somewhat difficult Neither easy nor difficult Somewhat easy Very easy Why's that? (Optional) I'm not sure Did you find the answer you were looking for in the Help Center? No, my issue was not resolved I found it elsewhere Yes, partially Yes, completely Where did you best find your answer? Select Video Guide Webinars Forum Other Thanks for your feedback Acuity Scheduling Can’t log in? I don’t have an account Squarespace Log into your account so we can customize your experience. Which account do you need help with today? Community Forum Get help from our community on advanced customizations. Explore the Forum Webinars Sign up for an interactive session where our experts walk you through Squarespace basics. Join a Webinar Can't find what you're looking for? We'll help you find the answer or connect with an advisor. Contact Us Get help from our community Get help from our community on advanced customizations. search in the forums Hire a Squarespace Expert Stand out online with the help of an experienced designer or developer. get matched In this guide Was this guide helpful? People also viewed Accessing this feature Note Tip Did you find the information you were looking for? Still Browsing Thank you for your feedback. Learn with videos Learn best practices, train yourself, and be confident you're getting the most out of Squarespace. Recommended Bite-sized Tutorials Connect with us on Youtube More Subscribe Topic Video Series Find even more resources to help grow your business on our Youtube channel. View Help Guide See All Error copying text to clipboard Successfully copied text to clipboard Copy In this guide Your form was submitted successfully! A confirmation email has been sent to your address. We will get back to you as soon as we can. return to Squarespace Here are ways to get more help. With priority support, you’ll skip the line and get your request answered first. Email Us Live Chat Send us a message and read our answer when it’s convenient for you. Real-time conversations and immediate answers from our award-winning Customer Support team. 24 hours a day Monday to Friday Monday to Friday 4am to 8pm EDT contact with email start live chat Live chat currently unavailable. Squarespace respects intellectual property rights and expects its users to do the same. Squarespace responds expeditiously to claims of copyright infringement committed using the Services. To submit a notice of claimed copyright infringement, you will need to submit a notice of infringement using the form below. Squarespace's response to notices of alleged copyright infringement may include the removal or restriction of access to allegedly infringing material. Please note that information provided in a notice of copyright infringement may be forwarded to the user who posted the allegedly infringing content or the site owner. {"schedules":[{"id":50095,"name":"Business Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2014-10-03T22:10:16Z","updated_at":"2020-09-01T10:01:04Z","intervals":[{"start_time":1620,"end_time":2880},{"start_time":3060,"end_time":4320},{"start_time":4500,"end_time":5760},{"start_time":5940,"end_time":7200},{"start_time":7380,"end_time":8640}]},{"id":360000418191,"name":"Social Team Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2020-09-01T09:34:47Z","updated_at":"2020-09-03T13:07:03Z","intervals":[{"start_time":240,"end_time":1440},{"start_time":1680,"end_time":2880},{"start_time":3120,"end_time":4320},{"start_time":4560,"end_time":5760},{"start_time":6000,"end_time":7200},{"start_time":7440,"end_time":8640},{"start_time":8880,"end_time":10080}]},{"id":360000421112,"name":"Account Management VIP Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2020-09-29T20:18:51Z","updated_at":"2021-03-03T10:38:13Z","intervals":[{"start_time":1440,"end_time":2880},{"start_time":2880,"end_time":4320},{"start_time":4320,"end_time":5760},{"start_time":5760,"end_time":7200},{"start_time":7200,"end_time":8640}]},{"id":5995548166541,"name":"Live Chat Business Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2022-05-04T15:10:42Z","updated_at":"2022-08-12T08:45:40Z","intervals":[{"start_time":1680,"end_time":2640},{"start_time":3120,"end_time":4080},{"start_time":4560,"end_time":5520},{"start_time":6000,"end_time":6960},{"start_time":7440,"end_time":8400}]},{"id":5995587746445,"name":"Live Chat AUS/NZ Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2022-05-04T15:12:38Z","updated_at":"2022-08-26T15:34:07Z","intervals":[{"start_time":1200,"end_time":1440},{"start_time":1440,"end_time":2880},{"start_time":2880,"end_time":4320},{"start_time":4320,"end_time":5760},{"start_time":5760,"end_time":7200},{"start_time":7200,"end_time":8400}]}],"url":"https://squarespace.zendesk.com/api/v2/business_hours/schedules"} |
Website owners can and do choose to hide their websites from search engines like google.
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